Max Health Medical Group is a provider for Medicare, and most major insurance plans. To ensure that the billing process runs smoothly, please make sure your provider’s office has accurate and current insurance information. You are also responsible for any charges that are not covered by your insurance at the time of your appointment, including co-pays, deductibles, co-insurance, or other out of pocket expenses.
If necessary, our staff is happy to work with patients to set up a payment plan. If you have questions regarding billing or which insurance plans we accept, please call our billing office at 323-938-0511
Questions regarding insurance coverage and benefits should be directed to your employer or insurance company.
Patients with HMO-type medical insurances might have to contact their primary care provider (PCP) to obtain an authorization or referral before scheduling an appointment with a medical specialist and undergoing any type of medical procedure. It is ultimately the patient’s responsibility to make sure that an authorization number is obtained prior to seeing the specialist or having any type of procedure.
Patients with PPO-type medical insurances are permitted to schedule appointments directly with a medical specialist and do not require an authorization from a primary care provider.
Max Health LA providers accept plans from the insurance companies listed below. Please verify participation status with your individual insurance plan or provider.
- AARP Medicare Complete and Supplements (most plans)
- Aetna (most plans)
- Blue Shield (most plans)
- Blue Cross Blue Shield (most plans)
- BCBS Third Party Administrators
- CIGNA (most plans)
- Healthnet (most plans)
- Humana (most plans)
- Optum Medical Network
- Medicare Part B
- United Healthcare
- Workers Compensation*
We also may accept any indemnity or non-managed PPO insurance plans and Medicare supplement plans. Please verify participation with your individual insurance plan.
This is what you can expect when you receive medical services and your claim is billed to your insurance company:
Your medical office will request any co-pays, deductibles, and co-insurances to be paid at the time of service.
If payment from your insurance company has been received and there is a patient balance remaining, you will receive a statement in the mail at the address that we have on file. Patient statements are mailed out on a monthly basis. We kindly request that you make full payment upon receipt of your statement.
If you have a change of address, you are responsible for updating us with your new billing address.
We also ask that you stay in contact with your insurance company while your payment is in process. Your active involvement in the payment process will prevent holdups and ensure smooth handling of payments. In rare circumstances, you could be billed for all services if there is an excessive delay in the response from your insurance company.
Should you have any questions at any time, you may always call our billing office at 323-938-0511
If at any time you feel you are not receiving the level of service you expect, please ask to speak to one of our office managers.
In the event your medical bill is not paid in a timely manner, you may receive collections notices and phone calls. If the account remains unpaid, it may be processed by an outside collection agency.